How To Increase Staff Loyalty & Retention In 4 Easy Steps…
Every trade business owner knows how difficult it is these days to hire a suitable employee…
A few weeks ago, we wrote an article on exactly that… hiring a suitable tradie in Australia’s trade shortage. CLICK HERE to read it again.
- Additionally, Tradify have developed an awesome 8-step hiring guide including a skills model, job advertisement template and much more. CLICK HERE to check it out.
So, when you FINALLY find the right person. An awesome tradie who fits in well with your business culture, isn’t afraid to get their hands dirty, and has a GREAT track record with customers… how can you improve your chances of KEEPING them?
The answer is simple… optimise your onboarding process.
What do we mean by this?
Well, your onboarding process is the steps you take to integrate your new hire into the business.
Having a structured and streamlined onboarding process will have a MASSIVE influence on whether or not your new hire will stay long-term. And when you put so much effort and money into finding and hiring them in the first place, you would be silly not to try and keep them around for as long as you can.
So, the question is… do you have an onboarding process? And is it ‘up-to-scratch?’
Check out our steps to optimising your onboarding process below..
Step #1: Create A Map
Before your new recruit starts, map out a draft plan of your onboarding process.
This may look like…
- Day 1: Breakfast & meeting with the team & present with uniform, phone & tablet.
- Day 2: On the job training with old staff member (ongoing).
- Day 5: OH&S training
And so on…
It’s important to note here that having multiple points of contact with yourself and the rest of the team in the first month is paramount. Having them feel like a part of your “family” increases loyalty over time!
Also, having a rough (or even better, concrete) idea of what the new hire is going to do during their first month will ensure they have enough tasks to do (avoiding them becoming ‘bored’ is key at this time), and avoid any hiccups along the way.
Step #2: Ask Someone
Once you have your draft, ask your current employees (or if you are a sole-trader, ask a mate) for feedback and/or if they have anything to add!
Asking employees means you’re getting feedback from people who have actually been through your onboarding process in the past (or perhaps they didn’t and wish they could have?). You will get AWESOME insights as to what is lacking, needs improving, or what works great by asking them.
Step #3: Finalise
Using your feedback, finalise your onboarding process and begin collecting all the necessary paperwork, tools, and equipment you need to provide your new hire with.
This could include:
- Technology such as a phone or tablet
- Paperwork such as their contract of employment, and employee information requirements (divers license, bank details etc.)
- Tools, equipment and resources such as a uniform, truck, First-Aid Kit, EFTPOS machine, notepad, Tidy mat, clean boots etc.
Step #4: Onboard!
It’s your new hire’s first day at work. And we all know how daunting that can be (for them and you!)
Welcome your new hire and run them through the onboarding process. Explain to them what (and why) you’ll be doing over the next few weeks/months to help get them settled into their role. This way, there will be clarity as to what is expected of them and what they can expect of you!
Throughout the process (planning and implementing) of onboarding your new hire, you need to remember that it is not an overnight process.
You can’t expect to throw all the information, tools, and equipment necessary at them and hope for the best…
Take your time, check in with them over their first 6 months and give them regular feedback. The time you do invest in onboarding your new hire will reap massive rewards later down the track… hello employee loyalty!
Interested in learning more about how to hire and onboard your new tradie? Come check out ‘The Next Level Tradie’ where we will discuss the EXACT hiring and retention processes we use in our plumbing business, resulting in our retention rate of over 10 years! CLICK HERE to grab your FREE ticket to our Brisbane, Melbourne, Sydney, Perth or Adelaide event in August.