How to turn over 1 million dollars in under two years! Guest starring Lifestyle Tradie Member and owner of Lexity Plumbing & Electrical, Kieren O’Brien

Andy
It’s so great to have you here. You know what? I was at the same age, 21, when I first started my trade business, Andrew Smith Plumbing. It was original.

Ange
Yeah. Bet you give anything to be 21 again. Hey Andy.

Andy
Ah, yes. Playing the field before I met you. Those were the days.

Ange
Thank you so, so.

Andy
Moving on. I’m gonna get in trouble here mate. From the day I met you, Kieren, you know you’ve always been full of so much enthusiasm and you had a drive to succeed from the very start, unlike most people. So what made you decide to start your own trade business?

Kieren
I think for me, I grew up with my mum and dad having a small plumbing business and always, I guess, looked up to that and went one day that will be me. And that really started it from a young age and then having a lot of friends around me that also wanted to, to get into business also just helped me. Really developed that passion for it.

Andy
Yeah, it is so good to see what you’ve done and you just take it to another step every time. Because, you know, I’ve been in the trading industry for a while now and we’re all starting to see more and more that electrical companies are bolting on plumbing companies or plumbing companies are bolting on electrical companies. You know, Kieren, in your opinion, what has been the benefit of having both an electrical and a plumbing business combined really under the one roof?

Kieren
I think, because we do domestic maintenance, you know, your average mom and dad are gonna need plumbing and electrical done on a regular basis, and they just go hand in hand with so many jobs needing both trades anyway. Yeah. So it just made logical sense to us and it happens every week, nearly every day. We’ve got jobs where we’ve got both plumbers and electricians on the same site completing work, and so it just works, so smoothly, I guess.

Andy
I know there’s a few trade business owners that have gone out and got their plumbing license and then they’ve gone out and got their electrical license, which seems crazy, they go to that level. But do you have anyone on your team like that or you just have a plumbing team and electrical team?

Kieren
We’ve just got a plumbing team and an electrical team.

Andy
Yeah. Awesome.

Ange
What I wanna ask you there is, do your electricians actually like to sell in plumbing work and the plumbers sell in electrical work? Like do they talk to the clients when they’re in there? Because you do both trades.

Kieren
Absolutely. Yeah. So we’ve done a lot of sort of cross-training between our guys, so they just know little things about both trades, but when they pick up on things, if it’s something that they’re not really confident in, they’ll just, you know, go, Hey, we actually do plumbing as well. How about I get one of the plumbers to come out and have a look at this? Because it doesn’t look quite right.

Ange
I love that.

Andy
Okay, so are you saying that sometimes you could have a plumber on site and if it’s basic items like changing, you know, an LED light or something like that, your plumbers can give a price for doing that on site? Like so they do sell, then on the site, the other trades at with the small stuff?

Kieren
Yeah, sometimes with the small stuff they’re able to just, You know, take a photo of the light, send it to the electricians and go, Hey guys, how much would it cost to just replace this? And then give the price to the client and then the electricians can come in and do what they need to do.

Andy
We’ve always said, you know, you’ve gotta ask for the sale when you’re on site. Mm-hmm. So being a plumber yourself mate, adding that electrical in it, just gives you, bang for your buck. So even with your marketing costs and everything you do, you’re getting both businesses there. So you’re probably doubling or tripling your turnover per client because you’re doing both.

Kieren
A hundred percent. And when, when marketing costs can, you know, in Melbourne and Sydney it, you know, marketing costs can be anywhere from 200 to $400 to get out to a house. Mm-hmm. . So, the more beneficial we can make that and the more that we can, you know, recommend our other services, the better it is for the business.

Andy
I think the big thing though, with what you did along the way too, is you, we’ve been working with you for a while now and you’ve followed the path. You know, you’ve gone A, B, C, D, E, F, G, and you guys are just like, what do you want?

Ange
Don’t sing Andy.

Andy
No, I’m a terrible singer. But what have we gotta do and just follow it. And that has been the success of what you guys have done. So you’ve done that in such an early, you know, so quickly.

Ange
And so young.

Andy
And you were so young from doing that. You’re just like, Andy, I know your business. I love your business. We’re gonna follow it and this is what we’re gonna do. And you had electrical tacked in as well, and you just went and there’s no doubt there’s been challenges along the way with having electrical and plumbing, but overall, because you’ve set your business up right, a lot of those challenges have vanished, really.

Ange
And I think the benefit, like what you’ve just said is once you’ve built trust with a customer whilst you’re on site because of one trade, it’s clearly so much easier to start talking to them about perhaps what other things are going wrong inside their house. Quite clearly, I can imagine you’ve really earmarked ownership of a real geographical area. So I can imagine you could literally put a pin in where your office is and you know, you could dictate. So we’re just gonna work, you know, 30, 40Ks out from this radius and really own that market for both plumbing and electrical. I just think that’s so amazing.

Kieren
A hundred percent. A hundred percent. And it’s, you know, the, the more we can keep our travel costs, I guess, bound as well, yes, it helps everything.

Ange
And definitely helps for dispatch too. Now you guys are kind of just together.

Kieren
Exactly, exactly.

Andy
Well, you, you just look at costs of a business. You’ve got a cost for a plumbing business, and you have a team, and you have a cost for an electrical business. You’ve got two separate businesses. There’s always about 250K overlapped. So as one business, you’re saving yourself almost 200 or 250K by joining two businesses together and going down that path.

Ange
Exactly. It’s like you’ve got one office manager. Well, that’s a good question for you, Kieren. Do you actually have one office manager who takes all the calls for both sides of this business?

Kieren
Yes, we do. Yeah, so we’ve got one office manager and then say one operations manager as well that can control both sides of the business.

Andy
And I think the killer thing with this whole, doing multiple trades and as you know mate, within Lifestyle Tradie and our members that have been with us long term, everyone set their business up to get the business model and the foundations right. So now you get your one business, right? It’s like, what else? And everyone’s going into plumbing, electrical, roofing, air con, like everyone’s jumping on that within our membership because they understand business isn’t that hard if you do it the right way.

Ange
Yeah. It’s easier to diversify what you already have and touch the same customers if you’ve already got a really strong customer base and you can actually do marketing for retention and now sell in other trades. It’s definitely much better, isn’t it?

Andy
Yeah, a hundred percent. And mate, I just wanted to bring up, you just bought your business partner out. Now, he was headed up the electrical side and he was on the move, moved to Sydney. So you bought the electrical side out. Obviously there were two partners at the beginning. You bought him out, you’re 25 years of age now, you started at 21, you’re now 25. Man, when I was 25, I was cruising the slopes in Canada, living it up. I was on the piss pretty hard, but we were just living the dream, just having that. Ange and I went from 12 months traveling around Australia to Canada and for 13 or 14 months, and then when I flew,

Ange
No responsibility, right?

Andy
No responsibility. Then all of a sudden I came back and threw myself into a business and it was really quite challenging to go from that extreme. Like, how’s it been for you?

Kieren
I think it’s been good. You know, I, I’ve been lucky that, you know, I started the business with my, my best mate Jackson. We did a lot with the business together. Obviously life had to change and he needed to move to the States. Um, you know, he had a beautiful little boy and his partners from up in Sydney. And so life changed and we just had to deal with that. Like, and we had to make the decisions that needed to happen for, for him and for me. And I think there’s definitely been a level of sacrifice in terms of, you know, I haven’t been able to go. I guess Travel Australia or you know, do massive overseas trips like a lot of my friends have done at my age. But I’ve been quite okay with that and I’ve still been able to go away on my little holidays here and there and, and live life as much as I want. But I guess the dream is that, hopefully in the next, you know, 15, 20 years. I’ll also get that at the other end, you know, where I can be traveling and have that freedom.

Ange
But obviously as we always share and teach it is about ensuring that we give you back your time of which you have so that you can actually take these trips throughout the year so that you are not tied to the business all the time, right? Like these breaks are so important for your mental space. So that you actually come back fresh with energy.

Andy
It’s really interesting because you think of the 25 year olds of today that are out there and your mates that are out there, they must be just looking at all and what you are doing.

Ange
Oh, totally.

Andy
Having such a big business, you know most of ’em out there just dancing on the bars, doof, wolfing away, taking all kind things. They’ve got no care in the world that is out partying babies. And they must look at you and go, you are so switched on. You have a killer business, you are doing amazing things down there in Melbourne. Um, what do they say to you?

Kieren
Uh, I think they are in awe. I mean, it’s, it’s, it’s a bit hard for me to probably, um, understand what they, they sort of see and think just cuz for me it’s, I guess it’s just normal. Like this is just, I don’t know. It’s, there’s nothing different.

Andy
I just wanna say there’s no ego attached to you. You are just, I’m Kieren, I haven’t changed. This is who I am. I’m just a good bloke. I’m, everyone loves me. And that’s why you’re so good in business as well. But that’s, yeah. It is natural, you know, and I, I think a, a lot of the time, They look at you on this pedestal, but you don’t really see it and you’re just the typical Kieren, which is the way to play it, obviously.

Ange
I imagine even when you are with your mates, you probably don’t even talk about business, cuz I would definitely find that even with Andy and I, we never talk business when we are with our buddies. We just talk about life in general. They just actually don’t understand what happens on a day-to-day basis. So you kind of go, well, whatever. It’s just who I am. It’s what I do. It’s a part of me. So, uh, I can imagine you’d probably be a bit like that too. Kind of casual and cruisey.

Kieren
A hundred percent. And, it’s also time for me to switch off. As well. You know, and that’s very important.

Andy
Yeah. Having time is really important. I just want you to go back and think back to your 21, right? And you said, I wanna go and work with these guys. What were you actually thinking back then?

Ange
What was business like before you joined Lifestyle Tradie?

Andy
You’re only fairly new in business, aren’t you? Like how long have you been running for?

Kieren
Uh, four years.

Andy
Oh, no. Before Lifestyle Tradie had been going for four years?

Kieren
No, no, no. So four years now. Yes. So we signed up to Lifestyle Tradie, I think in our third week of business together, Jackson and I.

Andy
Wow.

Kieren
It was around that. It was within the first month I thought of Jackson and I sort of joining up together. We went, we had both watched all of your little, uh, videos that we had seen. I can’t even remember what they were called back at the time, but, Where you then went to Jackson had been to one event already.

Andy
That’s right. Yeah.

Kieren
And then we went to another event and went, oh, bugger, let’s sign up.

Andy
Yeah. Yeah. And that is the one thing that sets you apart from a lot of trade business owners I talked to. You just knew it. You knew that’s what you wanted and you just did it and, and I can look and you know, that was four years ago. But everything you’ve done in those four years, you’ve just listened, you’ve learned, and you’ve implemented exactly what needs to be done. You don’t go around saying, is this gonna work? It’s not gonna work for me. That doesn’t work in Melbourne. You know, all the excuses that everyone comes up with, you just are like, bang, it works in Sydney. Andy’s doing it, the team’s doing it. The community’s doing it. I’m doing it and you have gone from someone in three weeks in business to someone, you know, I think you grew to a 10, a team of 10 or something, a multimillion dollar business. But like you’ve just come so far. But I just wanna point out that it takes a special person, mate. There’s no doubt. And Jackson and you are both special people. Not everyone has that mindset.

Ange
Well, what I love specifically, Every single trade business owner we speak with has, I think it’s very normal in this industry to run by trial and error. I’ll give it a go. It’s the way every other trade has always done it. I’ll just copy my past boss and I’ll, I’ll just put it together and have a bit of a shot because they don’t like to ask for help. They don’t wanna seem, it’s a bit of an ego, this male ego situation of I’m gonna give this a go by myself. I’m not, I’m not gonna lean on anyone for help, but that’s what I love about you two and you Kieren so incredible that you went from the beginning. Hands up. I just wanna fast track this process. I know that these guys have the answers. I know I can lean on an entire community to ask questions and gain advice and make my own decisions because I know my business best and I know Melbourne, I know my customers and I’m just gonna apply. Hats off to you that you have had the most incredible journey from going from three weeks into business to now having a multimillion dollar business. You, uh, hats off to absolutely everything because it takes a level of confidence in yourself to actually back yourself and know that you have it in you to ensure that this business is gonna succeed.

Kieren
Thank you. Yeah. No, thank you. And I think. I guess being young as well, it has helped that we, we never had any concern in regards to, we, we didn’t own a house. We, you know, at that stage there were no kids, there was no , there was no real worry. We lived at home with our parents. It was sort of like, ah, like we’ll do it if it doesn’t work. Well. We’ll go find a job. But yeah, it’s worked .

Andy
So do you ever sit back and go? Here I am now owning a plumbing and electrical business in Melbourne. This is what it is. And I know there’s challenges, it doesn’t matter how good your business is going, everyone has challenges, but do you give yourself the opportunity to go, wow, I’ve come so far. Like do you actually give yourself that praise or is it just you just keep going? What do you, what do you do?

Kieren
I definitely try and sit back and acknowledge everything that we’ve done. Um, and I’m so grateful for all the opportunities that we’ve had along the way so far. We, in our planning, we always acknowledge everything that we’ve done over the past, you know, a few years and the last quarter and everything like that. But I definitely try not to get too wound up in what we’ve done because there’s still so much more that we want to do.

Andy
Yeah, mate. Huge. And you know, it’s been a really interesting year, right? Especially down there in Melbourne. So, you know, what are your top three tips for any struggling trade business owners out there listening right now?

Kieren
I think. Tip number one would be be kind to yourself and be kind to your mind. And there’s so much mess out there in the world, I guess. Yes. Like there’s so much going on. There’s so much bad. Don’t be too harsh on yourself. If things are, you know, tough and if you’re feeling a certain way, I think that’s okay. Yeah. So just be, be kind to yourself. I think tip two is, don’t be afraid to take some small calculated risks, and they do have to be calculated. Don’t just do something crazy. Uh, don’t be afraid to take calculated risks. And three would be, uh, just be be really mindful of the way that your team may feel, because if you are feeling something, or even if you’re not, we have to remember that, the world’s crazy right now and there’s so much in the media and their mindsets as well is a massive thing.

Andy
Yeah, it’s hard. I know we had an episode with Gus Worland and we talked about mental fitness and he was just saying that, you know, you gotta look at your team at the moment and give everyone a little bit of grace, you know, and think they’re going, they’re gonna maybe, be 20% worse at the moment. As a business owner, I find that quite hard to think that way. I’m a bit more like, go, go, go, go, go. But you know, I, I get it. It, it’s, everyone’s dealing with it differently and um, that’s a, that’s a, you know, that’s great, those three tips, mate. I think everyone out there would resonate with that, especially in these times.

Ange
From a business sense. I’d love to ask you a question, which is, because you started from scratch and now you own this, four years later this, you know, multimillion dollar business. Can you put your finger on what a couple of things that you’ve done that you think really made the difference to even get you where you are today?

Kieren
I think we, we’ve never been afraid to try something and uh, the way that we’ve always looked at things is that nothing’s ever set in stone. So we can always try something and we can always go back, like, if something doesn’t work, that’s okay. We can learn from it and we can move forward. So we’ve, we’re very adaptable in that, that sense. And I think that’s what’s always set us up to succeed, I guess.

Ange
Yeah, I think that’s a great answer. Yeah. Can I add why? The thing that I love having come from a corporate arena, you know, working with big multinationals and I held a position as a national sponsorship manager, and any new decision that I wanted to make, even with the budget that I managed, I’d have to go to the board of directors and every decision took months at times to turn the wheels and what I love about trade business, about small business or small to medium business is you can make a decision today or someone can come up with an idea in a toolbox meeting from one of your boys, and you could literally talk about it in that moment with, you know, 10 guys and agree on a new direction, and then walk out of there and execute. Like always, you literally just change decisions in a heartbeat because it’s either you’re doing it with your team or you’re doing it just with you. Uh, because it’s you, you can make decisions as fast as you want. That’s, that’s the beauty I feel with, definitely with trade business is. Very quick decisions. You’ve just done the right things and executed quickly.

Andy
Kieren, you’ve also got a really strong incentive program within your team, and it wasn’t that long ago that you unpacked this at one of our Lifestyle Tradie’s events. You know, you absolutely nailed it, and I know you’re killing it in business with this.

Ange
Yeah, I know. All of our members were hanging on every single word that you shared that day and earlier in the season, Andy and I were actually chatting about KPIs and the importance of incentives in general. So it goes to show that there is a really hot topic for tradies.

Andy
So Kieren, would you recommend a trade business, you know that’s out there now, should they put KPIs in incentive programs for the tradies? And what’s the value that it brings to business?

Kieren
A hundred percent. I think KPIs and incentives are, I believe they’re non-negotiable. Yeah. Like I think you, you just have to do it.

Andy
I agree.

Kieren
Um, and I, I think from when we did talk about it at that Lifestyle Tradie event, one of the biggest things I noticed from other members was that they were almost nervous to implement it. Yeah. I’d probably say just implement it even if it doesn’t work, and then adapt and change it. And we’ve done that so many times and nothing’s fixed in stone. So I think it’s worth setting KPIs, you can always adjust them, you can move them, you can change things around to make it work for your business. But I think the important things to, to put it in there and then start.

Ange
What we love about KPIs is the fact that it really, through true data, you can actually see what truthfully is happening out in the field. You can determine performance either really good or really bad, and it gives you an opportunity as a business owner to really work with your team to ensure that they’re all lifting and that they’re actually set up to succeed. We a hundred percent agree with you, of course, uh, that KPIs are so critical to trade business, and I agree with you. I think people are nervous to actually implement them.

Andy
You know, we’ve, we’ve talked about this at Lenz Kieren, and I know that it’s been a game changer for you guys and the people that we work with and help with this as well. It’s been a game changer for them, but I suppose a lot of tradies, it’s just they don’t know what they don’t know. And I think, as you said, you’ve gotta set up the right method for you and your business. There’s some people out there in the market that do it and it’s not the way I would do it, and if you do it the wrong way, it can really change the dynamic of the team, can’t it? Like if you do it the wrong way and you favor one person or one person’s getting all the good jobs, it causes a revolt.

Ange
Totally.

Andy
So it can be a challenge as well, can’t it, mate?

Kieren
A hundred percent. And that, that is something that you always have to manage, you know, different skill levels as well of the guys. And I think naturally in your, your team, you know, our, our team, uh, sales representatives essentially for our, our brand and our company, they’re going to homes and that’s essentially their role. Yes, they’re tradies, but you know, there are also different skill levels there. Yeah. And I, I think it’s almost like a bit of a, you know, a football team where you’ve got your, your superstars, but everyone plays their different roles and you have to acknowledge those different roles. And keep them all wanting to push further and improve in their roles.

Ange
What I love about that, which I also find with a lot of trade business owners, is over the course of time, a tradie just comes into a business just going, I just, I’m just on the tools. That’s it. That’s my job. I’ll do my job. You know, give me that and, and what you are saying is, They need to be more well-rounded now they need a greater skillset. They need to represent the brand every time they’re in front of any customer. It doesn’t matter who they are, but residential, even more so. And what I love about that from your business is the fact that you are so your, you really place an importance on this customer relationship. And ensuring that you build trust throughout the process with your team and that you stay connected to them so that you can encourage them to come back. Cuz as we talk about average dollar sales, it is critically important to a trade business. And we always know that if you can get back inside that house, you can actually increase the average dollar sale three times. So for you from a turnover perspective, what’s more important is the profit margins. Those profit margins go through the roof and there’s something very specific you do to keep in touch with those customers. We obviously educate a lot about touchpoints, but one thing that I know you do do is that at the end of every job, you send a text message to a customer asking how your team performed and if the customer was satisfied with their overall experience. And you know what? Most trade business owners would be so scared to receive that kind of contact or information from a customer feedback, but what I love is that you don’t, so can you just explain that to the listeners why you started doing that and, and how you use that data inside your business?

Kieren
Yeah. It’s sort of, it just came up as a bit of an idea and we thought, why not? Let’s just see what happens. You know? And we’ve been thoroughly surprised by the response that we get from those text messages, it’s very rare that we actually get something that is, is bad and by bad it’s never really that bad. Mm-hmm. . It’s just a little bit of something, but it gives us an opportunity straight away when that happens to go. Okay, no worries. I’ll get one of the boys back out there and they’ll fix that up and,

Ange
I’d love that.

Kieren
We get to get onto the issue straight away. , but then we also, because it is a text message, we get a huge response. Whether it just be a thumbs up from some clients to a full detailed paragraph about how happy they were. We always, you know, probably 90% of the time we get a response to that text message. Mm-hmm. , and then it gives us another touch point to, you know, mention that we do both plumbing and electrical and hey, do you mind leaving us a Google Review to let you know other customers know how happy you’ve been? And it just gives us a chance to get on top of not only the good, but the bad as well, if there is any.

Andy
Yeah, like what I, what I loved about that too. I mean, Realistically over many, many years, people have always talked about rigging the customer over. So it’s not new in that regard, but it’s the way you do it. You, you, without reading the whole text message, um, when you explained it to me, but it’s like, hi, it’s Kieren here, the owner of Lexity, so you are doing a personal touch and saying, I can’t be on every job, but I’d love to hear how my team is performing. I know that’s not exactly right, but it’s something like that. And it wasn’t just a text message, Hey, how was the job? Are you happy? You put a real personal spin about it and 90%, that just proves to everyone listening to this that you’ve gotta make it personal. It’s gotta be coming from that, like the owner, like what you’ve done, Kieren. And that’s been an absolute game changer. So mate, congratulations on that.

Ange
And using a mobile.

Kieren
Oh, thank you.

Ange
Text messaging, because every single person has a mobile phone attached. So they,

Kieren
That’s the thing and text messaging is, it’s the way that people communicate now. And so that’s why we’re doing that over emails. With technology as well, you can automate all of this. Yes. So I don’t sit down there every day and, and write this text message to every client. You know, it’s all automated. Yeah. And it goes through to my office staff and they get to respond and do what they need to do and then brief me on what needs to be briefed.

Andy
Yeah, mate, that’s absolutely.

Ange
Simplicity. Yeah, that’s what I love. Simplicity, but what that means to those customers is everything.

Andy
Mate, we always play a little game here. You know what I’m gonna do, mate, I hope you wanna play this game, but I’m gonna fire three questions at you, mate. You’ve got 30 seconds tops to answer. Are you ready to go, buddy?

Kieren
I’m ready. Let’s do it.

Andy
If you didn’t become a tradie, what job do you think you would’ve ended up doing?

Kieren
Uh, either a fire brigade officer. Yeah. In the fire brigade? Yep. Or a real estate agent, I reckon.

Andy
A real estate agent. Gift of the gap. Wow. There you go. There you go.

Ange
Buffed up bloke or a gift of the gap.

Andy
Yeah. . . It’s funny, a lot of tradies always see this whole being fiery or something on the side, and there’s a lot of guys that have been doing that.

Ange
That’s true.

Andy
Most fiery have a trade background. What is the biggest mistake you’ve made in business?

Kieren
It would have to be probably a lot of marketing fails, but they’ve also been our biggest lessons and they’ve what, they’ve also created our success.

Andy
So I love that because I know you guys aren’t scared, scared to spend money on marketing, so they’ve been your biggest failures. But you wouldn’t be the business you were today if you hadn’t thrown that money at some of these things and then worked out the perfect marketing for your business.

Kieren
A hundred percent. You have to, you have to give it a shot and sometimes you will not see the return that you want, but you learn from it. You tweak it and go again.

Ange
Which means you have to have tracking, which means you need to actually understand return and investment. Cause otherwise, how do you change anything? So, good tip there for the listeners might need to know what’s going on.

Andy
What do you love most about being a Lifestyle Tradie member?

Kieren
It would have to be the community. Yeah. You know, the friends that I’ve been able to create through Lifestyle Tradie, it’s, it’s insane. It’s insane.

Andy
We do, I have to say, that’s the thing that Ange and I love the most, you know, hand on heart. You know, our members stay with us for a minimum of four to five years, and that’s because, you know, they’re not locked into anything, but they just love who we are. Who the community is. And community is the key in everything you build. You know, if it’s good customers, it’s good community and, and, um, I just love, love our group.

Ange
Tradies, uh, live in this world of isolation, don’t they? So what I agree with you, it’s so cool to actually hang out with the cool cats and these like-minded, you know, guys and girls who all have the same mission, don’t they?

Kieren
Uh, hundred percent.

Ange
And people who actually get you, actually get your industry and can give you really solid advice. So I agree with that sentence too.

Kieren
And every event is like catching up with your family, your extended family.

Andy
And it’s been too long.

Ange
I know. I need a cuddle .

Andy
Oh, we’ve been doing the virtual events. They’ve been going well, but it’s nothing like giving each, giving everyone a nice big cuddle and I know how you’re going mate, and having a couple of quiet ones at the bar.

Ange
Yeah. Kieren, that was so amazing. Thanks so much for joining us on the show today. It’s been an absolute pleasure to hear your journey. Andy and I are actually so super proud of you and how far you’ve come in business and we know you are going to keep smashing it cuz this journey is not over.

Andy
It is definitely not over for you mate. I know the goals that you’ve got and they’re freaking huge. And mate you know how much we love you. You are an absolute superstar buddy and we just want to thank you for sharing it and can’t wait to see you at our next member event.

Kieren
Thank you for having me guys. I’ve really enjoyed it.

Ange
Well that’s a wrap for today, right Andy?

Andy
It’s knockoff time. See you next time, tradies.

Ange
See you.