Your COVID-19 toolkit

We’ve all be thrown a massive curveball called COVID-19. There’s lots of stuff going on right now. The fear and panic is unsettling for our employees and our customers. As trade business owners, it’s up to us to instil calm and confidence through strong leadership, staying positive and having a rock-solid game plan.

In this toolkit, we’ve created done-for-you resources you can use immediately. You’ll find two explainer videos from Andy Smith, a guide on how to facilitate a COVID-19 toolbox meeting, a policy and memorandum, email, text, call script and social post that you can use and implement right now.

HOW TO CONDUCT A TOOLBOX MEETING

In his video, Andy Smith shares exactly how he conducted a COVID-19 response toolbox meeting with this team. 

FACILITATOR’S GUIDE

This facilitator’s guide will help guide your formal team toolbox discussion about COVID-19 responsibilities.

MEMORANDUM

This suggested memorandum is designed to advise your employees of your new COVID-19 policy and its implementation.

CORONA-VIRUS POLICY

This suggested workplace policy is designed to formalise your employee’s responsibilities in relation to COVID-19.

INFECTIOUS DISEASE PLAN

This is a formal document outlining the measures you are taking to ensure your teams and customers safety during COVID-19.

TOOLBOX MEETING ATTENDEES

This is a formal document that those present at your COVID-19 toolbox meeting are required to sign.

CUSTOMER EMAIL

This is a suggested email to send to your customers, outlining your business’s COVID-19 precautions and procedures.

CUSTOMER TEXT MESSAGE

This is a suggested text message to send to your customers to inform them about your business’s response to COVID-19.

SOCIAL MEDIA POST

This is a suggested text message to send to your customers to inform them about your business’s response to COVID-19.

COVID-19 CALL SCRIPT

This is a call script you can use when booking jobs with customers, outlining the conditions to booking a job with you.

[WEBINAR] CRISIS-PROOF YOUR TRADE BUSINESS IN 2020

If you’ve just downloaded the toolkit, then this webinar will complement the information with important next steps to crisis-proofing your trade business.