We’ve all be thrown a massive curveball called COVID-19. There’s lots of stuff going on right now. The fear and panic is unsettling for our employees and our customers. As trade business owners, it’s up to us to instil calm and confidence through strong leadership, staying positive and having a rock-solid game plan.
In this toolkit, we’ve created done-for-you resources you can use immediately. You’ll find two explainer videos from Andy Smith, a guide on how to facilitate a COVID-19 toolbox meeting, a policy and memorandum, email, text, call script and social post that you can use and implement right now.
In his video, Andy Smith shares exactly how he conducted a COVID-19 response toolbox meeting with this team.
This facilitator’s guide will help guide your formal team toolbox discussion about COVID-19 responsibilities.
This suggested memorandum is designed to advise your employees of your new COVID-19 policy and its implementation.
This suggested workplace policy is designed to formalise your employee’s responsibilities in relation to COVID-19.
This is a formal document outlining the measures you are taking to ensure your teams and customers safety during COVID-19.
This is a formal document that those present at your COVID-19 toolbox meeting are required to sign.
This is a suggested email to send to your customers, outlining your business’s COVID-19 precautions and procedures.
This is a suggested text message to send to your customers to inform them about your business’s response to COVID-19.
This is a call script you can use when booking jobs with customers, outlining the conditions to booking a job with you.
If you’ve just downloaded the toolkit, then this webinar will complement the information with important next steps to crisis-proofing your trade business.