The most important person in your business isn’t you… It’s whoever answers your phone. Improve your phone skills with our Call Converter flowchart.

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The most important person in your business isn’t you… It’s whoever answers your phone.

This may be you, or office staff, or even your tradies, but it’s the most critical job as it’s the FIRST interaction your potential customer has with your business.

All the fancy marketing, expensive signage and amazing reviews mean NOTHING if you don’t answer the phone correctly, and listen to your customer. To avoid making costly mistakes with your phone skills, we’ve done the hard work for you with our Call Converter flowchart.

You’ll learn how to;

Built immediate rapport with customers.

Be heard.

Book a job.

Download our Call Converter chart TODAY and NAIL every call, every time.

Andy & Angela Smith


We’re Andy and Angela Smith, owners of Dr. DRiP Plumbing, co-founders of Lifestyle Tradie and authors of Start Up, Scale Up, Sell Up. Since 2009, we’ve been teaching tradies in business how to start up, scale up and sell up using a proven step-by-step formula we created after hitting rock bottom in business ourselves. We climbed out the hard way, learning our biggest lessons through expensive trial and error.

Think back to why you became a trade business owner in the first place. Is it working out the way you thought it would? Most tradies have aspirations to be their own boss one day. Here’s the thing: TAFE only taught you the rules and regulations. Your first boss only taught you how to swing a hammer. You’ve never been taught how to become a business owner, have you? That’s where our online training can help.

Our lives were in complete chaos. Now, Andy is completely off the tools. He chooses to spend about one-hour on Dr. DRiP each week. Want to get your life back, too?

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