Dealing with the tricky stuff…

If you intend to grow your business past yourself, then dealing with staff is non-negotiable. This can be enough to scare any trade business owners …

How to tell a customer NO!

Having a great relationship with our customers is what every trade business owner strives for. However, in some situations we find ourselves bending over backwards …

How safe are you?

The notion of ‘cybercrime’ evokes images of highly professional hackers in a room surrounded by high tech computers, spending hours “cracking the mainframe” of a …

Are you tracking your tradies?

Are you tracking your tradies? We don’t mean following them around! What I mean by this is, are you actively tracking and reviewing their performance …

Fixed price flatlining

When a customer hears ‘quoting’, everything is hunky-dory, right? But the second you say ‘fixed pricing’, the conversation flatlines, and the door slams shut in …

I’m not a salesman!

There’s a healthy mistrust around salespeople, as their job is to sell. The stereotypical ‘salesman’ sports an ill-fitting suit, with greasy slicked back hair and …

Tracking technology – is it worth it?

Tracking technology is a sensitive topic amongst tradies and trade business owners. At Dr. DRiP we’ve had tracking devices installed in our work vehicles for …

Dealing with difficult clients

Not everyone is an A+ client**. Some clients no matter how well the job was done, will always want to speak to the manager. It’s …